Cosmopet delivers products across the UAE!

We care about your pet and make sure Cosmopet food arrives in secure packaging and at great value.

Shipping policy

At Cosmopet.ae, we strive to ensure that your orders are processed and delivered in a timely manner.

General Information

This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website.

Shipping Destinations

Currently, we offer shipping within the United Arab Emirates (UAE).

Processing Time

Orders placed before 12 pm are processed the same day after payment confirmation.
Orders placed after 12 pm, on weekends or public holidays will be processed on the next business day.
In the event of high order volumes or unforeseen circumstances, there may be slight delays.

Shipping Methods & Delivery Time

Dubai: Next day delivery for all orders placed before 12 pm
Other Emirates: Delivery within 2 days

Delivery Issues

Courier may attempt re-delivery or contact you if you're unavailable.
Additional fees may apply for incorrect addresses.
We'll inform you of delays beyond our control (courier issues, weather).

Damaged or Missing Items

Returns & Refunds

Please refer to our Return & Refund Policy for details.

Email: info@cosmopet.ae
Whatsapp: +971 52 312 9080

Policy Updates

Cosmopet.ae reserves the right to update this Shipping Policy at any time. Please check our website for the latest information.

Quality Guarantees

We ensure every Cosmopet delivery is reliable and safe — because your pet deserves nothing less.

Quality Control

Every order is carefully inspected before dispatch to guarantee you receive only high-quality food.

Secure Packaging

All products are packed with care to maintain integrity during transit.

Damaged in Transit?

We’ll replace it free of charge. Just contact our support team and send a photo of the damaged package via Whatsapp.

FAQ

We’ve gathered answers to the most common questions to help you easily navigate delivery and payment.

How fast is your delivery?

We offen reliable delivery across the UAE:

Dubai: Next-day delivery for all orders placed before 12 PM.

Other Emirates (Abu Dhabi, Sharjah, Ajman, etc.): Delivery within 2 business days.

Do you deliver to my area?

We deliver across the entire UAE. Just enter your address at checkout, and we’ll take care of the rest!

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with your order details and photographic evidence. We will assess the issue and provide a replacement or refund where applicable. Products must be returned in their original packaging, unopened, and in resalable condition. We’ll replace the item free of charge — just send us a photo of the damaged package via Whatsapp

Can I return or exchange pet food?

You can request a return only if the product is damaged or incorrect. In such cases, contact us within 48 hours, provide a photo and proof of payment, and we’ll issue a free replacement or refund. Products must be returned in their original packaging, unopened, and in resalable condition.